Privacy Policy

Last updated: July 2025
At Custom Craft Co, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our website, place an order, or interact with us online or offline.

1. Information We Collect

We may collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Delivery/billing address

  • Payment information (processed securely through third-party gateways)

  • Order details and custom design notes

  • Communication history (e.g. emails, messages)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you about your orders or inquiries

  • Send order updates or confirmations

  • Improve our website and services

  • Provide customer support

  • Send occasional promotions (only with your consent)

3. Data Security

We take reasonable technical and organizational precautions to protect your personal data from loss, misuse, or unauthorized access.
Payment details are processed securely through third-party payment processors and are not stored on our servers.

4. Sharing Your Information

We do not sell or rent your personal information.
We may share your data only with:

  • Delivery/courier companies to fulfill your order

  • Third-party payment gateways (e.g., PayFast, PayPal)

  • Service providers helping us with our website and marketing (under strict confidentiality)

5. Your Rights

You have the right to:

  • Request access to your personal data

  • Correct or update your information

  • Withdraw consent or unsubscribe from marketing communications

  • Request deletion of your data (subject to legal and order-processing obligations)

To make any of these requests, email us at [Insert your email address].

6. Cookies

Our website may use cookies to enhance your browsing experience, track website performance, and remember your preferences.
You can choose to disable cookies in your browser settings.

7. Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for their content or privacy practices. Please read their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be posted on this page with a new “Effective Date.”

    If you have any questions about this Privacy Policy or how your information is handled, contact us at:

    For any questions, please contact us at:
    📧 hello@customcraftco.co.za
    📞 083 756 1823